Faq

Welcome to the FAQ section of Indigo Software Company. Here, we answer the most common questions about our products and services. Our goal is to provide you with clear and concise information. Whether you are wondering about the authenticity of our software or the speed of delivery, our FAQs have got you covered.

Product Authenticity

Are your software authentic?

Yes, our software is authentic. We only sell official Microsoft software that is genuine and fully licensed.

Pricing

Why are your prices so low?

We sell thousands of Microsoft software per day, allowing us to secure wholesale pricing from Microsoft. As a result, we pass the savings onto our customers, providing them with unbeatable prices.

Delivery

How long do I need to wait to receive my Microsoft software?

We provide instant delivery of your activation code and instructions via email. Therefore, you can start using your software immediately after purchasing.

Installation

Do you offer installation guides?

Yes, we offer comprehensive installation guides and videos to assist you in installing and activating your software. These guides are sent to you alongside your activation code.

Updates

Are updates included in the price?

Yes, all updates that Microsoft releases for the product you purchased are included in the price you paid. Therefore, you can be assured of receiving all the latest updates and features for the product you purchased.

Company Information

Are you based in the United States?

Yes, we are a proud American-owned company based in Texas. We have been serving customers nationwide for many years, providing them with genuine Microsoft software at unbeatable prices.

Customer Support

Do you offer customer support?

Yes, we offer customer support to all our customers. Our dedicated customer support agents are available 24/7 to answer all your questions and help you with any issues you may encounter.

Company History

How many years have you been in business?

Indigo Software has been proudly serving customers for over 15 years. In that time, we have established ourselves as a trusted provider of genuine Microsoft software at unbeatable prices.

Licensing

Can I use your software at my business or are they only licensed for personal use?

Our Microsoft software is fully licensed for both personal and business use. You can purchase and use our software for commercial purposes without any additional licensing fees or restrictions.

Can I install the same software on multiple computers?

The licensing terms for our software are determined by Microsoft. Some products may allow multiple installations, while others may not. It’s best to contact our customer support team for specific information on the product you are interested in purchasing.

We hope these FAQs have been helpful in answering your questions. If you have any further queries or concerns, please feel free to contact us, and we’ll be happy to help you out.

Customer Reviews

Indigo Software is a great place to go for software at a reasonable price. Their customer service is top notch and I highly recommend them to anyone.
Dave KesterDave Kester
15:56 05 Sep 24
Great company for purchasing software at a very reasonable price. They provided me with excellent support getting the apps I purchased from them transferred to my new computer.
Betty AllmanBetty Allman
20:29 03 Sep 24
I always go to Indigo SoftwRe for my Microsoft Office purchases, I haven't found a better price anywhere. What I didn't know is that they have awesome customer service. I had an issue with my computer and needed to... reinstall my software. I wasn't sure how to do that so I reached out to Indigo. They quickly responded with a video which provided a simple solution. I was back to work in minutes. Thank you Indigo for simplifying my life!read more
debdeb
00:01 24 Aug 24
I needed the Microsoft Office program on my Mac. When I purchased Indigo's product, I had several issues downloading and installing the program. However, when I reached out to the good people at Indigo, they went... above and beyond in helping me through all the steps needed in order to get the program up and running. I am beyond pleased with their expertise, knowledge, and the constant reaching out to me during the process! I've not seen a company care so much about their customers. Refreshing to see such professionalism! I would definitely recommend them for their products and services! Five stars to Indigo!read more
Melanie KoehlerMelanie Koehler
21:33 16 Aug 24
Indigo is incredible!!! They have genuine Microsoft Suite products at a fraction of the price. In addition, the customer service is top notch!! Highly recommend!!!
Jack BerkJack Berk
20:25 20 Jun 24
Indigio Software company is a company I continuously return to. Customer Service is great and the product pricing is awesome. This is a veteran owned/run company and I believe in supporting whenever possible those who... serve and have served to give us the Freedoms we love and hold dear. Thank you Indigo Software company. I refer anyone who wants a company that truley cares about their customers and want to support veterans!read more
Suzanne EllisSuzanne Ellis
18:54 18 Jun 24
I’m thankful I found Indigo Software. Over the last few years, I’ve purchased their Microsoft Office Professional software suite for three different home computers. I don't understand why everyone does not purchase... their Microsoft Office programs thru Indigo Software. They are economical and provide great, responsive Customer Service!read more
Russ PilcherRuss Pilcher
13:59 07 May 24
I purchased a couple of licenses for Windows 10 over the years and 1 license for Office Pro 2019. I dumped one of my older laptops where Office Pro 2019 was installed and purchased a new laptop. Unfortunately, I... could not activate the Office Pro 2019 on my new laptop. I reached out to Indigo and they provided me a new legitimate activation code which I successfully registered in my Microsoft online account. I was then able to re-install on my new laptop without issue and fully activated and recognized as legitimate MS software.read more
John BensonJohn Benson
02:55 25 Apr 24
They have amazing customer service. I accidentally ordered the wrong item and then email them about my mistake. They were very quick to cancel my original order and refund the cost so I could easily order what I... actually wanted. The refund credited quickly to my credit card so there was no financial impact or delay.They have an excellent video to a company the order which made it very simple and easy to download and install.I am so happy to see that there are companies out there that still know what true customer service is.read more
elikaelika
17:14 31 Jan 24
I purchased Office from Indigo some time ago, but in the aftermath of upgrading my PC's CPU and upgrading to Windows 11, the license was lost/deleted/corrupted/removed and my Office was deemed an unlicensed copy (with... the corresponding warnings from Microsoft.) The Team Indigo Helpdesk was (unlike some other "helpdesks") very helpful, resolving my issues promptly, even on a weekend. One may purchase productivity software from many sources, but they stand behind their service. Thank you Indigo. I feel comfortable in recommending your service to anyone at any time.read more
Sid WoodSid Wood
18:01 28 Jan 24
I've dealt with several software vendors in the past, but I can truly say that Indigo has exceeded my expectations. Not only are the prices fantastic (for LEGITIMATE Sftwr and Keys), but the response, and follow-up are... amazing. I purchased software on behalf of a non-profit, and they handled the tax-exempt status without any issue. Then when I bought Software for myself, somehow my email was 'linked' to that non-profit entity. Indigo responded incredibly fast and cleared it up. All this, while providing valid keys which activated without issue.I'm very happy with Indigo Software and will continue to use them as a valuable Software resource!read more
Tbne3618Tbne3618
14:14 28 Jan 24
I am a Veteran disabled from a stroke , and built a New pc as therapy for my hand from components given to me as a gift, however I was having issues with my fresh new windows 10 Pro. Install and activation, 2 days... working on the issue ,and After hours on the phone with Microsoft support ,even they could not Resolve the Issue. I came upon the Indigo software website by accident. And thought I would send an email with my dilemma. It was late here on the east coast. I was very surprised in less than 1 hour I had received an email. With some instructions as to what I should look for. Emailed back a few screenshots of the errors. And 2 emails later. Within 1 hour . I was fully up and running. Issue was resolved. Not sure if I should mention a name, but I want to thank Michael of the Team Indigo Software Helpdesk ,,and company for resolving the issue. I highly recommend Indigo software for your Microsoft software needs. And their support is beyond fantastic. Please. Support this company. You cannot go wrong.Veteran owned business.Semper FiNeal Newmanread more
Neal NewmanNeal Newman
18:09 23 Jan 24
We've been purchasing software for several years now and really appreciate the great service and quality of Indigo Software Company. Their prices are very affordable and we've never had an issue with any software we've... purchased. Look forward to another great year as our software needs arise!read more
Eagle Medical IncEagle Medical Inc
17:36 22 Jan 24
I could have bought Office 2021 from another company cheaper but didn't so glad I paid more had issues with download and the support from Joe and Jenna was awesome. You get what u pay for so spend the extra money and go... with Indigo. I've used multiple times and they have never let me down.read more
Herbert CumbaaHerbert Cumbaa
15:55 26 Jul 22
Outstanding! Fair Price for Product! (Office Professional Plus 2016) Received Install Codes Immediately after Purchase! Processed Perfectly with Microsoft! Wanted Legit Software for Our Church! Will Use Again!... A+A+A+A+A+A+A+A+A+A+A+read more
Allan DrakeAllan Drake
20:51 16 Jul 22
Asked for two activations for office 2019 professional I bought two times. Microsoft says since I updated to win 11 the code provided is not a good code on either computer. Indigo sent me both replacement codes. I... also sent in a form on your website with my phone number.read more
Bob SBob S
14:13 20 Jun 22
I purchased MS Office 2019 for my new computer in 2021. The Install went well and all was good. A little over a year later Outlook stopped being able to sign into the Comcast email. Talking to Comcast tech after several... different trials we found by deleting the Comcast account and reinstalling it fixed the problem. About a month later the problem happen again. The delete and recreate the account trick did not work. Comcast indicated it was a MS Outlook problem since my iPhone that uses the same interface and the webmail portal all worked with the account. I then contacted Indigo about the issue. I got an email the next day asking for the order #. A few days later a email with YouTube video links on how to setup the Office software. I replied with a second more in depth description of what had been tried to resolve the issue. I have not heard from them in a week now. I can't imagine someone dealing with this lack of responce if their business depended upon it. Fortunetly for me, it is just for home use. The problem may not be MS Outlook, but you have to be able to get the support / knowledgebase to work thru to the solution.Edit: As soon as I checked my email, Indego had responded with a proceedure to reinstall Office and make sure no other office products were installed. It worked and Office is resyncing with the email account now.read more
Sidney RuetzSidney Ruetz
21:03 19 May 22
Best software purchasing experience bar none. Excellent prices and installation was painless and flawless. I needed both Windows 10 and Microsoft office. I saved a lot of money. You can't go wrong here!!!
Dito DalawaDito Dalawa
15:15 24 Dec 21
Indigo Software is a great place to go for software at a reasonable price. Their customer service is top notch and I highly recommend them to anyone.
Dave KesterDave Kester
15:56 05 Sep 24
Great company for purchasing software at a very reasonable price. They provided me with excellent support getting the apps I purchased from them transferred to my new computer.
Betty AllmanBetty Allman
20:29 03 Sep 24
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Highly Rated by Our Customers4.9 486 Reviews
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