Welcome to the FAQ section of Indigo Software Company. Here, we answer the most common questions about our products and services. Our goal is to provide you with clear and concise information. Whether you are wondering about the authenticity of our software or the speed of delivery, our FAQs have got you covered.
Below are the questions we are asked most often about buying genuine Microsoft software from Indigo Software. If your question is not answered here, call us on +1 346-251-0215 or email [email protected].
Last updated: 8 September 2026
Yes. Indigo Software LLC is a US veteran-owned and family-owned business, registered and operating from 2002 Timberloch Pl, Suite 200, The Woodlands, TX 77380-1182. We have been selling Microsoft software since 2016 and have served more than 100,000 customers. Our customers rate us 4.9 out of 5.0 across more than 500 Trustpilot reviews. You can read customer feedback on our testimonials page, or reach a real person on +1 346-251-0215 during business hours.
Verified customer reviews are published on Trustpilot, where we hold a 4.9 out of 5.0 rating from over 500 reviewers. We also publish customer feedback on our testimonials page. We do not edit or remove negative reviews.
Yes. Every licence we sell is a genuine Microsoft licence that activates through the official Microsoft activation servers and receives updates directly from Microsoft. If a key does not activate, contact us and we will resolve it.
No. We sell perpetual licences. You pay once and the software is yours to keep. There is no recurring fee, no renewal date, and no risk of losing access to your files if you stop paying. This is the main difference between what we sell and Microsoft 365.
A perpetual licence is a one-time purchase that lets you use that specific version of the software indefinitely. Microsoft 365 is a subscription: you pay monthly or annually, and access ends when you stop paying. A perpetual licence does not include upgrades to future major versions, and it does not include the cloud storage or online services bundled with Microsoft 365. For most people who need Word, Excel, Outlook and PowerPoint on one computer, a perpetual licence costs less over any period longer than about two years.
Yes, if your team does not depend on the cloud services in Microsoft 365. A perpetual Office licence such as Office 2024 Home and Business is a single payment per device, with no annual renewal. For a five-person office, that removes a recurring line item from the budget permanently. Browse current options in our Office collection, or read our comparison of Microsoft 365 alternatives with one-time purchase.
Yes. Individual Microsoft apps including Word, Excel, PowerPoint, Outlook, Access, Visio and Project are sold separately as one-time purchases. Buying a single app makes sense when you only need one program. Buying the suite is usually better value from about three apps upwards. See our guide on buying Microsoft Word without the full suite for a current price comparison.
We buy licences in volume through the software distribution channel and operate with far lower overheads than a retail storefront. Because we deliver every licence electronically, there is no packaging, no shipping and no physical inventory cost, and we pass that difference on. We do not discount by selling second-hand, expired or region-restricted keys.
Yes. Volume pricing is available on multi-licence orders for businesses, schools and non-profits. Email [email protected] with the products and quantities you need and we will send a quote.
Delivery is instant. Your product key and download instructions are emailed to you as soon as your payment is confirmed, normally within a few minutes. There is nothing to ship and no waiting period. If the email has not arrived within an hour, check your spam folder, then contact us.
You receive an email containing your genuine Microsoft product key, a direct download link for the official Microsoft installer, and step-by-step installation and activation instructions. Nothing is posted to you.
Contact us on +1 346-251-0215 or email [email protected] with your order number and the exact error message or code. Most activation failures are caused by a version mismatch, an existing installation that needs removing first, or an activation limit that Microsoft can reset by phone. We work through it with you until the software is activated.
Yes. Written step-by-step guides and videos are sent with every order, and we publish free installation and activation guides for most products on our blog, covering Office, Windows, Windows Server, SQL Server, Visio and Project.
One licence covers one computer unless the product listing states otherwise. Some products are sold explicitly as multi-device or multi-user licences, and the device or user count is always shown on the product page. If you need to cover several machines, buy the matching quantity or ask us for a volume quote.
It depends on the edition. Products such as Office Home and Business and Office Professional include commercial use rights and are appropriate for a business. Editions labelled Home and Student are licensed for non-commercial use only. Each product page states the permitted use. If you are unsure which edition covers your situation, contact us before you buy.
Retail licences can generally be moved to a replacement computer once the software has been removed from the original machine. OEM licences are tied permanently to the first computer they are activated on and cannot be transferred. The licence type is listed on each product page. Contact us with your order number and we will confirm which applies to your purchase.
A Client Access Licence, or CAL, is a separate licence required by Windows Server and SQL Server for each user or device that connects to the server. The server licence alone does not permit access. You choose either User CALs, which cover one person on any number of devices, or Device CALs, which cover one device used by any number of people. Our server listings show the included CAL count, and we sell additional CALs separately. If you are sizing a deployment, contact us and we will work out the correct combination.
Yes. All security and feature updates that Microsoft releases for the version you purchased are included at no extra cost, delivered through the normal Microsoft update channels. A perpetual licence does not include an upgrade to the next major version, for example from Office 2021 to Office 2024.
Yes. Our support team is based in the United States and helps with download, installation and activation for every product we sell. Call +1 346-251-0215 or email [email protected]. We answer questions about the licence you bought from us. We are not a replacement for Microsoft product support.
We are based in The Woodlands, Texas, at 2002 Timberloch Pl, Suite 200, The Woodlands, TX 77380-1182. We are a US company serving customers across the United States, Canada and the United Kingdom.
Since 2016. Indigo Software is veteran-owned and family-owned, and has served more than 100,000 customers.
We hope these FAQs have been helpful in answering your questions. If you have any further queries or concerns, please feel free to contact us, and we’ll be happy to help you out.
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