Refund and Replacement Policy

Our lifetime activation guarantee
If a license key you bought from us does not activate, we will get it working or replace it, no matter how long ago you bought it. If we cannot get it working, we will refund it.

To use the guarantee, we ask you to work with our support team so we can help you get the key activated. Most activation problems take only a few minutes to fix, and we need the chance to fix yours before a refund is considered.

Change of mind
We do not offer an unconditional money-back guarantee.

  • – Keys already redeemed to a Microsoft account: once a key is redeemed, it is tied to that Microsoft account and cannot be resold. These keys cannot be refunded for a change of mind.
  • – Keys not yet redeemed: if you change your mind, your order may be refunded at our discretion. Each request is reviewed individually. For example, a refund on an order placed more than a year ago needs management approval.

Keys not linked to a Microsoft account
Some products use a key that is not linked to a Microsoft account (these allow two activations). These keys have a 5-day warranty, counted from the order date, and are not covered by the lifetime activation guarantee.

Installation DVDs
Installation DVDs cannot be returned or refunded. The DVD charge covers materials, shipping and handling only. It is a convenience option for customers who already own a license, and we do not make a profit on it.

How to get help
Reply to your order confirmation email, or write to
[email protected]. Please include your order number.

Customer Reviews

Don't take our word for it

Not only did they provide me the software I wanted at a greatly reduced price (their standard discount was twice the military discount at other sites). I ordered from half the world away (I was in Philippines on... business/they were in USA. but they stayed with me 24/7 from order to working installation. I'm sure they are equally open to all; but as a Vet, they made me feel welcome and special...like family...like brothers...I highly recommend this Vet owned business for your software needsread more
Charles RandallCharles Randall
02:22 18 Jul 26
I have bought a couple of Windows Office products from Indigo. They are 100% reputable and responded quickly when I had a glitch.Many online resellers are not legitimate or safe. So I always recommend Indigo.
Shelagh ClancyShelagh Clancy
15:35 14 Apr 26
I had an outstanding experience with Indigo Software! I recently purchased several software packages, and every single one worked flawlessly right out of the gate. The installation and activation processes were smooth,... and everything performed exactly as expected.Before making my purchase, I had a few technical questions, and their team replied quickly and answered everything extremely well. They truly went above and beyond, which gave me total confidence in buying from them.What really set them apart, though, was their customer service. They were responsive, knowledgeable, and genuinely helpful every step of the way. It’s rare to find a company that combines high-quality products with such excellent support.I’ll definitely be coming back to purchase more licenses for both my home and business computers. Hands down one of the best purchasing experiences I’ve ever had—highly recommend. Thanks, Indigo!read more
Pamela MellorPamela Mellor
02:13 02 Apr 26
Excellent prices and fast delivery, but what makes Indigo Software so good is their outstanding customer service. They were quick to assist and went above and beyond in making sure I was up and running as quickly as... possible.They are my go to place for Software moving forward.read more
JohnJohn
16:16 27 Mar 26
I purchased Office 2016 on a Saturday evening. I had trouble installing (my error) so I called Indigo for help. I thought I would get an answer on Monday. To my amazement I got a a call the same evening! The assistance... was terrific. The patience exhibited was extraordinary. I was up in running the same night. I would recommend Indigo not only for the cost, but for the excellence customer service. This is my go-to for software from now on.read more
Ed KuligowskiEd Kuligowski
17:47 09 Feb 26
Purchased software from Indigo a couple times over the years. Everything installs as it should and is the legit software. Anytime I've had a question or needed help, they IMMEDIATELY replied to emails with guidance or a... quick fix. I'll definitely keep using them for future software needsread more
Shaun KShaun K
22:38 10 Nov 25
I got some really good help from Jessi at the Indigio Software help desk recently. I had lost several apps/programs last week that I couldn't recover and one I'd had for a while that I really needed to get back in... rebuilding my system tools on my Windows PC.Office Professional 2019 that I had downloaded from Indigo software years ago at a great price had everything I needed along with a license to have the product on any one working PC ....now Windows 11...but I required some help as my purchase history info and key info were needed to get me another 2019 download and they were with my lost files somewhere.Anyway Jessi looked at some history and found me in their database. He took care of getting me the information I needed with suggestions to help the process go smooth. Replies were quick and information was very helpful.Great company great people great support... especially when you need it!read more
John HunterJohn Hunter
00:17 28 Oct 25
I purchased MS Office 2019 from Indigo a few years ago. Since then, my wife, son and grandson have purchased 2019, as well. This week, thanks to Microsoft updating Windows, I was unable to use any of the Office... programs. I even tried to restore my computer to before the update, with no effect. I called the Indigo Help Desk and Jessie was incredible as she patiently worked with me for over an hour. Finally, she sent me a new product code so I could reinstall the program. The problem was no fault of Indigo, but they solved my problem. An outstanding example of customer care. I highly recommend Indigo for Microsoft software at Great prices.read more
Victor GregorieVictor Gregorie
03:55 06 Sep 25
I've made multiple purchases from Indigo Software over the years. I've found them very competitive from the price standpoint, with a quick clear distribution for licensing. Recently after a hardware upgrade, one of my... licence keys stopped working. Indigo solved my problem promptly, with excellent friendly communication. I highly recommend them and will use them again.read more
Joe SeileyJoe Seiley
23:24 17 Aug 25
Best customer service ever!! their tech called me after hours to solve an issue, was generous with his time and patient and gave his all. He called again first thing in the morning to ensure it was all resolved even... before my day started so I didn't miss a single day of work. I have not found yet any company to provide this level of service, even more than a year after the purchase. Highly highly highly recommended! Thank you guys.read more
adad Vanunuadad Vanunu
14:45 25 Jun 25
Indigo Software is a great place to go for software at a reasonable price. Their customer service is top notch and I highly recommend them to anyone.
Dave KesterDave Kester
15:56 05 Sep 24
Great company for purchasing software at a very reasonable price. They provided me with excellent support getting the apps I purchased from them transferred to my new computer.
Betty AllmanBetty Allman
20:29 03 Sep 24
I always go to Indigo SoftwRe for my Microsoft Office purchases, I haven't found a better price anywhere. What I didn't know is that they have awesome customer service. I had an issue with my computer and needed to... reinstall my software. I wasn't sure how to do that so I reached out to Indigo. They quickly responded with a video which provided a simple solution. I was back to work in minutes. Thank you Indigo for simplifying my life!read more
debdeb
00:01 24 Aug 24
I needed the Microsoft Office program on my Mac. When I purchased Indigo's product, I had several issues downloading and installing the program. However, when I reached out to the good people at Indigo, they went... above and beyond in helping me through all the steps needed in order to get the program up and running. I am beyond pleased with their expertise, knowledge, and the constant reaching out to me during the process! I've not seen a company care so much about their customers. Refreshing to see such professionalism! I would definitely recommend them for their products and services! Five stars to Indigo!read more
Melanie KoehlerMelanie Koehler
21:33 16 Aug 24
Indigo is incredible!!! They have genuine Microsoft Suite products at a fraction of the price. In addition, the customer service is top notch!! Highly recommend!!!
Jack BerkJack Berk
20:25 20 Jun 24
Indigio Software company is a company I continuously return to. Customer Service is great and the product pricing is awesome. This is a veteran owned/run company and I believe in supporting whenever possible those who... serve and have served to give us the Freedoms we love and hold dear. Thank you Indigo Software company. I refer anyone who wants a company that truley cares about their customers and want to support veterans!read more
Suzanne EllisSuzanne Ellis
18:54 18 Jun 24
I’m thankful I found Indigo Software. Over the last few years, I’ve purchased their Microsoft Office Professional software suite for three different home computers. I don't understand why everyone does not purchase... their Microsoft Office programs thru Indigo Software. They are economical and provide great, responsive Customer Service!read more
Russ PilcherRuss Pilcher
13:59 07 May 24
I purchased a couple of licenses for Windows 10 over the years and 1 license for Office Pro 2019. I dumped one of my older laptops where Office Pro 2019 was installed and purchased a new laptop. Unfortunately, I... could not activate the Office Pro 2019 on my new laptop. I reached out to Indigo and they provided me a new legitimate activation code which I successfully registered in my Microsoft online account. I was then able to re-install on my new laptop without issue and fully activated and recognized as legitimate MS software.read more
John BensonJohn Benson
02:55 25 Apr 24
They have amazing customer service. I accidentally ordered the wrong item and then email them about my mistake. They were very quick to cancel my original order and refund the cost so I could easily order what I... actually wanted. The refund credited quickly to my credit card so there was no financial impact or delay.They have an excellent video to a company the order which made it very simple and easy to download and install.I am so happy to see that there are companies out there that still know what true customer service is.read more
elikaelika
17:14 31 Jan 24
I purchased Office from Indigo some time ago, but in the aftermath of upgrading my PC's CPU and upgrading to Windows 11, the license was lost/deleted/corrupted/removed and my Office was deemed an unlicensed copy (with... the corresponding warnings from Microsoft.) The Team Indigo Helpdesk was (unlike some other "helpdesks") very helpful, resolving my issues promptly, even on a weekend. One may purchase productivity software from many sources, but they stand behind their service. Thank you Indigo. I feel comfortable in recommending your service to anyone at any time.read more
Sid WoodSid Wood
18:01 28 Jan 24
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Highly Rated by Our Customers4.9 519 Reviews
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US Veteran-Owned Operated Since 2016

Indigo Software was founded by a U.S. veteran. We believe in honest pricing, exceptional service, and standing behind every product we sell — values instilled long before we started selling software.

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